Privacy Policy

Effective Date: April 16, 2025

Thank you for using the DDS Ticketing App. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

• User Information: Name, email address, role (e.g., Admin, Tech, User).
• Ticket Data: Details of support tickets submitted, notes, checklist completions, and timestamps.
• Device Information: Basic device details for performance and security analytics.

2. How We Use Your Information

• To allow users to create and manage support tickets.
• To notify users about ticket updates or required actions.
• To maintain a secure, tenant-specific environment.
• To improve app functionality and user experience.

3. Data Sharing

We do not sell or rent your personal data. Information may be shared only within your organization (tenant) or with authorized DDS personnel to provide support and maintenance.

4. Data Security

We implement industry-standard security measures, including encrypted connections and secure authentication, to protect your data from unauthorized access.

5. User Rights

You may request access to your data, ask for corrections, or request deletion (subject to company policy). Please contact your administrator or DDS Support for assistance.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app and on our website.

7. Contact Us

If you have any questions or concerns about this policy, please contact:

DDS Support
Email: support@ddsgrouptx.com

Thank you for trusting DDS.